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Intrust Communications is a professional Outsource Contact Centre situated in the scenic city of Cork, Ireland. Our primary aim is to help our clients achieve the best possible return on their investment.

At Intrust Communications, we believe that building a strong partnership with our clients is key to achieving success. That's why we strive to be more than just a vendor to our clients but rather a valued partner in their business operations. We take the time to understand our clients' unique needs and challenges, and work closely with them to develop tailored solutions that meet their specific requirements.

In addition to working with businesses, we also have a passion for helping charities achieve their fundraising targets and expand their reach. We understand the importance of social responsibility and community involvement and take pride in supporting these noble causes. Our team is experienced in working with charities, and we offer a range of services to help them achieve their goals, from fundraising campaigns to donor management and support.

Contact us today to learn more about how we can help your business or charity achieve its goals.

INBOUND TELESALES

Intrust Communications provides effective and professional B2B telesales and telemarketing services both in Ireland and throughout Europe - we make and receive calls on your behalf. We take what can often be a monotonous, mundane, and very time consuming part of your working day, and hand it over to our very experienced team of professionals. Some of the many reasons why a company might outsource their telesales team is that it is very cost effective, and with Intrust Communications, not only do we have the ability to ramp up or downsize for our clients as your needs fluctuate, but we have a proven track record in Sales and Customer Services. With more than 20 years of industry experience and proven upselling skills, we are committed to going the extra mile for our clients.

OUTBOUND TELESALES

BACK OFFICE

If you have a high volume of back office needs, then this service is for you. Back Office work can be administration work or general competitive analysis such as research- You can engage with Intrust Communications on this by booking a block of hours that can be used either on a full/part time basis. Such as. You’ll be glad to know that we also provide full administration duties, including filing and storage with archive facilities. We free up this low-value work for you, so you spend your time on the real value-added services.

FULFILMENT

If you have a high volume of back office and fulfilment needs, then this service is for you. We can pack, post, and track your items, giving you total peace of mind that they get where they need to go. ‍ Our team has the ability and experience to ship small packages like mugs and pens, to larger and more delicate items such as crates of wine. We work round the clock for our clients, so we never miss a deadline. We provide an efficient, proactive and cost-effective back office function, where complexities are eliminated, storage space is removed, and intelligent automation is applied - all of which are crucial to delivering the right customer experience. You’ll be glad to know that we also provide full administration duties, including filing and storage with archive facilities. We free up this low-value work for you, so you spend your time on the real value-added services.

CUSTOMER RETENTION AND WIN-BACK

Let Intrust Communications work with you as a partner to ensure your customers are happy. Not only can we help you win back your former customers, but we can ensure that current customers stay with you, for example, by renegotiating their contracts or offering them incentives. ‍ We can provide this invaluable service to you in a cost effective way. And even better, we can offer you with comprehensive feedback on why your customer felt the need to leave in the first place - such a wonderful opportunity to learn and grow as a business.

CUSTOMER SERVICES

You understand the importance of great customer service, that’s why you’re here. You know that a service that really listens and understands the needs of your customers is invaluable, and builds trust and loyalty. Intrust Communications operates the best-in-breed approach to customer service, by selecting the best way to meet all of your business requirements. Our team ensures that your customers feel like they’re in safe hands. And best of all, we provide continuous professional development for our staff to ensure we are always offering you our very best service.

WEB CHAT

We have a deep understanding that customer services must provide a wide variety of communication channels in order to enhance and optimise customer experience. ‍ We recognise that people have busy, hectic lives. Waiting on the phone for someone to pick up can be a thing of the past when it comes to web chat - sometimes it’s the only form of communication busy people are able for! We are there for your customers as and when they need us, available to answer their questions 24 hours a day. ‍ We are experts in web chat, and we will align ourselves with the client requirements against our skill set to provide a first class customer experience for our mutual customers.

LEAD GENERATION

Intrust Communications understands that problems can arise when your sales team spends countless hours generating leads and booking appointments, when in fact you want them spending time in front of the customer, actually selling. ‍ We specialise in lead generation and telesales. We will work with you to set and agree a plan of action that will ensure your sales increase and your sales pipeline is maintained. We will generate leads on your behalf, and create fully qualified appointments. This lets your sales team focus on the customer, and close the deal. ‍ If you’re unsure how this can hugely impact your sales, please feel free to give us a call to discuss your options - and there’s no obligation to follow through.

NEW SERVICES

As part of our one stop Solution - Intrust Communications will hand deliver Leaflets within the Cork area to get your Company Message across. Intrust Communications also provide Data Cleansing exercises. Please Contact us to discuss your personal needs.

Seven Years In Business

At Intrust Communications we are delighted to be celebrating seven years in the business this following August! We'd like to thank all our partners and staff for making this possible. Its been an incredible half-decade and we're looking forwards to the next years!

Seeking Telesales Staff

Intrust Communications is looking for experienced telesales agents to work on a new campaign that we have recently taken on. If you are sales-orientated, hard-working, and motivated to earn good commission, and if you are passionate about going the extra mile for clients, then please get in touch and learn more about us.

intrustcommunications.ie